Terms & Conditions

These terms are a contract between you and Orykl. They apply whenever you visit www.orykl.com, create an account, book or attend an Orykl Session, buy a session package or gift voucher, or offer sessions as a practitioner. Please read them. By using Orykl you agree to them. If you do not agree, please do not use Orykl.

"Orykl", "we" and "us" means the business that operates Orykl. You can reach us at hello@orykl.com.

1. What Orykl is, and what it is not

Orykl is an online marketplace. We connect people who want support ("customers") with independent wellbeing and spiritual-support practitioners ("practitioners"), help you choose a practitioner, and host the booking, payment and video session. We also record each session and give you a transcript and a short AI-generated summary afterwards.

Practitioners are independent. They are not our employees, agents or partners. They decide how they work and are responsible for what they say and do in a session. We vet practitioners before they appear on Orykl, but we do not supervise sessions. Our money-back guarantee is set out in section 5. We do not promise a particular spiritual or health outcome.

Orykl is not medical care. Sessions are not medical treatment, psychotherapy, counselling, diagnosis or emergency support, and nothing said in a session or produced by Orykl (including AI summaries and matching suggestions) is medical, psychological, legal or financial advice. If you are in immediate danger or need urgent help, contact your local emergency services or a crisis line now, not Orykl.

2. Who can use Orykl

• You must be at least 18 years old.
• You must give us accurate information and keep it up to date, including the email address we use to reach you about your bookings.
• You are responsible for everything done through your account and for keeping your sign-in details and any session access link or code private. Tell us straight away if you think someone else has used them.
• We may refuse, suspend or close accounts that break these terms, put practitioners, customers or Orykl at risk, or that we reasonably believe are being used fraudulently.

You can book your first session as a guest without creating an account. When your payment is confirmed we create an Orykl account for you using the email address you gave, and send you a one-time sign-in link so you can reach your session, recordings and transcript. By booking as a guest you confirm you are over 18 and accept these terms and our Privacy Policy.

3. The Orykl Session, packages and gift vouchers

The Orykl Session

Every practitioner offers one product: a 60-minute live video session priced at USD 75. There are no other durations. All prices on Orykl are in US dollars; your card issuer sets any currency conversion and foreign-transaction charges. The price shown is the total you pay at checkout: we do not add taxes or fees on top.

Session packages

• Packages are available after matching while signed in or making a qualifying paid booking with that practitioner. Attendance is not required. A package is a prepaid set of 3, 5 or 10 Orykl Sessions with one named practitioner, at the package price shown at checkout (USD 210, 340 and 650 respectively at the date of these terms).
• Packages are tied to your account and to that practitioner. They cannot be transferred, shared, or used with a different practitioner.
• Packages are valid for 12 months from purchase. Unused sessions expire at the end of that period and are not refunded.
• If a practitioner leaves Orykl while you have unused package sessions, contact us and we will either refund the unused sessions or move them to another practitioner, whichever you prefer.

Gift vouchers

• A gift voucher costs USD 75 and is good for one Orykl Session with any practitioner. The code is emailed to the recipient once payment is confirmed; the buyer receives a receipt without the code.
• A voucher is valid for 12 months from the date it is issued, can be used once, and can only be redeemed with the recipient email address it was sent to. It cannot be combined with a package on the same booking, exchanged for cash, or resold.
• Vouchers are not refundable once issued, except where consumer law gives you a right to cancel. A voucher used for a session covered by our seven-day money-back guarantee, or for a session your practitioner missed, is replaced as set out in section 5.

4. Booking and paying

• When you choose a time we hold that slot for about 10 minutes while you enter your details, and for about 30 minutes once you reach the payment page. If you do not complete payment in that time the hold lapses and the slot may be offered to someone else.
• Payment is taken by card through Stripe, our payment provider, at the time of booking. We do not store your card details. A booking is confirmed only when Stripe confirms the payment and you receive a confirmation email.
• Orykl is the merchant for your payment and issues the invoice. Stripe generates an invoice and receipt for every booking, which you can open from your confirmation email and your bookings page.
• Bookings can be made up to 30 days ahead and must be made at least 24 hours before the session starts, unless the practitioner has set different limits.
• If a payment succeeds but we cannot create the booking (for example because the slot was taken at the same moment), we refund you in full automatically.

5. Cancelling, rescheduling, refunds and no-shows

If you cancel

• Cancel more than 24 hours before the session starts and you receive a full refund to your original payment method. Refunds usually appear within 5 to 10 business days depending on your bank.
• Cancel within 24 hours of the start time and the booking is cancelled but the fee is not refunded.
• You can ask to reschedule more than 24 hours before the start. Inside 24 hours rescheduling is not available.
• Once a session has ended it can no longer be cancelled through the app. If something went seriously wrong, email us (section 6).

If the practitioner cancels or proposes a new time

• If a practitioner cancels, you receive a full refund whenever it happens.
• A practitioner may propose a new time and must give a reason. Your original booking stands until you accept. You can accept, decline and keep the original time, or cancel for a full refund. If you have not decided by the earlier of the original and proposed start times, we cancel the booking and refund you in full.

No-shows

If you do not join within a reasonable time of the start, the practitioner may record the session as a no-show. A no-show is treated as a cancellation within 24 hours: the fee is not refunded. We do not charge any additional no-show fee. If the practitioner does not show up, tell us and you will be refunded in full.

Packages and vouchers

• Cancelling a session booked with a package returns the session credit to your package, whoever cancels and however close to the start time. Money is not refunded, because no separate payment was taken for that session. The credit keeps the package's original expiry date.
• Cancelling a session booked with a gift voucher does not restore the voucher and no money is refunded, because nothing was paid for that booking. The exception is a session that didn’t go ahead because your practitioner didn’t show up or a technical fault on our side prevented the session: we then give you a replacement voucher.

Our seven-day money-back guarantee

Your first session with each Orykl practitioner is covered by our seven-day money-back guarantee. If your session didn’t help, simply email hello@orykl.com within seven days with a brief explanation of what happened, and we’ll refund you in full. We may ask a follow-up question to better understand your experience and improve our service. Subsequent sessions with the same practitioner aren’t covered by this guarantee.

• The seven days run from the scheduled end time of your session. You don’t need to provide proof or complete a questionnaire, and your refund doesn’t depend on answering a follow-up question.
• Your first session means the first session with that practitioner that actually took place. A cancelled session or a no-show doesn’t count and doesn’t use up the guarantee. The guarantee applies separately to each practitioner you see.
• A refund is for the amount you actually paid for that session, after any discount or promotion code, and goes back to your original payment method.
• If you booked that session with a package or a gift voucher, no separate payment was taken for it, so we restore your session credit or give you a replacement voucher instead of refunding money. The restored credit or replacement voucher keeps the original expiry date. If that date has passed or is less than 30 days away, we give it a new one, the same length of time from the day we restore it as the original validity period.

Nothing in this section limits any refund or cancellation right you have under consumer law that cannot be excluded.

6. Video sessions, recording, transcripts and summaries

Sessions take place on Orykl's video platform. You need a device with a camera, microphone and a stable internet connection. We are not responsible for a session that cannot go ahead because of your connection or equipment, but if a technical fault on our side prevents the session, we will refund it and provide a replacement session at no extra cost. If you booked with a package or gift voucher, there is no separate session payment to refund. Contact hello@orykl.com so we can arrange the remedies for your booking.

Every Orykl Session is recorded. Recording starts automatically once both you and the practitioner are in the room, a "Recording" indicator is shown for the whole session, and neither participant can switch it off. We record video and audio, create a written transcript, and generate a short AI summary. These exist so that you receive a record of your session, so that practitioners can reflect on their work, and so that we can support you and keep the service safe. By joining a session you consent to this recording and to the processing described in our Privacy Policy. If you do not want a session recorded, please do not book one.

• Your session materials are available in your account 24 hours after your session ends, or as soon as they are ready if preparation takes longer. They include the audio, transcript and summary, and the video unless the practitioner turns it off.
• The practitioner can see all session materials, may edit the summary (we keep the original), and may withdraw access to released materials. Anything already downloaded cannot be recalled.
• Recordings, transcripts and summaries are for your personal use. Do not publish, share or sell them, and do not use them to identify, contact or harass the other participant outside Orykl. Be aware that the practitioner may also hold a copy.
• Transcripts and summaries are produced automatically and may contain errors. They are not clinical notes and are not advice.

7. AI matching

Our matcher reads what you tell us about what you are going through and compares it with the profiles of currently available practitioners to suggest up to three matches, with a short explanation. The suggestion is generated by an AI model from the text you provide and the practitioners' profiles; it is a starting point, not a diagnosis or an assessment of you, and you are always free to choose any practitioner. We do not promise that any match will suit you.

8. Your conduct

You agree not to:

• abuse, threaten, harass or discriminate against practitioners, other customers or our team;
• use Orykl for anything unlawful, or to ask a practitioner for medical, legal or financial advice they are not qualified to give;
• book sessions you do not intend to attend, or repeatedly book and cancel to block a practitioner's calendar;
• contact a practitioner you met through Orykl to arrange paid sessions outside Orykl in order to avoid our fees;
• record, screenshot or stream a session yourself, or share session materials, access links or codes with anyone else;
• scrape, copy or reverse-engineer Orykl, probe its security, or interfere with its operation, including by automated means;
• post reviews, messages or profile content that is false, defamatory, infringing or that contains someone else's personal data without permission.

9. Content and intellectual property

• Orykl, its name and logo, the app, its design and its text are owned by us or our licensors. You may use them only to use the service.
• You keep ownership of anything you provide (your messages, intake answers, reviews, and your part of a session). You give us a non-exclusive, worldwide, royalty-free licence to store, process, transcribe, summarise and display that content as needed to run Orykl, including sharing it with your practitioner and generating your transcript and summary. We do not use session recordings or transcripts to advertise Orykl without your written permission.
• Reviews you leave may be shown publicly alongside the practitioner's profile.
• Practitioners keep ownership of their profile content and grant us a licence to display it on Orykl and in Orykl marketing, and to produce AI-generated profile text from their interviews for their approval.

10. Additional terms for practitioners

If you offer sessions on Orykl, these additional terms apply to you and take precedence over anything inconsistent above.

Your status

• You are an independent practitioner contracting with your customers. You are not our employee, worker, agent or partner, you are not entitled to employment benefits, and nothing in these terms creates a partnership or joint venture. You are responsible for your own tax, social security and regulatory obligations in every country where you work.
• Orykl acts as your commercial agent for the limited purpose of collecting payment from customers. Payment by a customer to Orykl discharges the customer's obligation to pay you.

Joining and staying on Orykl

• You must be at least 18, complete our vetting process (an online presence review, a founder interview, a one-hour practical session and a matching interview), and keep your profile accurate. We may decline or remove any practitioner at our discretion.
• You confirm that any qualification, certification or membership you display is genuine and current, that you hold any licence, registration or insurance required where you practise or where your customers are, and that you will tell us if that changes.
• You consent to our recording and transcribing your interviews and practical session, and to our using those transcripts and your profile text with an AI model to produce a matching profile and draft bio that you can review.
• You will not represent yourself as a medical or mental-health professional unless you are one and have told us, will not diagnose or treat medical conditions in sessions, will tell a customer to seek emergency help when you believe they are at risk, and will follow any safeguarding guidance we publish.

Fees and payment

• Customers pay Orykl USD 75 per Orykl Session. Orykl keeps a flat platform fee of USD 20 per session delivered and pays you the balance (USD 55). For package sessions you receive the package's per-session price less USD 20 (USD 50, 48 and 45 for the 3, 5 and 10 packages). Sessions redeemed with a gift voucher pay the same as a standard session.
• We pay you after the session has been delivered, on the schedule and by the method we agree with you when you join. You must give us the payment details we need and are responsible for any charges your bank applies.
• You are paid for sessions you delivered, and for customer no-shows and late cancellations where the customer was not refunded. No payment is due for a session you cancelled or that was refunded outside our seven-day money-back guarantee.
• Orykl funds qualifying claims under the seven-day money-back guarantee. You keep your earnings for the delivered session even if we refund the customer or restore their package credit or voucher. We pay those earnings on your normal agreed schedule, without a seven-day guarantee hold, deduction or recovery for the guarantee claim.
• If a customer disputes a charge with their bank, we may withhold or recover the amount of that session from you until the dispute is resolved.

Bookings and availability

• Keep your availability, calendar connections and out-of-office dates accurate so customers can only book times you can honour. You may pause new bookings at any time without affecting existing ones.
• Attend every confirmed session on time. If you must change a time, propose a new one through Orykl with a reason as early as possible, and understand that the customer may decline and will be refunded if they do not respond. If you cancel, the customer is always refunded in full and no payout is due.
• You may not solicit Orykl customers to book with you outside Orykl, and you may not collect payment from Orykl customers directly for sessions arranged through Orykl. This applies while you are on Orykl and for 12 months after a customer's last Orykl booking with you.

Recordings and customer data

• Every session is recorded, transcribed and summarised as described in section 6, and you consent to this. Session videos are shared with customers unless you turn sharing off, and you may edit the AI summary and withdraw access to released materials, but you may not prevent the audio, transcript and summary from being shared with the customer.
• Customer information you receive through Orykl (names, contact details, intake answers, messages, recordings and transcripts) is confidential. Use it only to deliver the session, keep it secure, do not share it with anyone else, and delete any copies you hold outside Orykl when they are no longer needed. You may also be a controller of that data under data protection law and must comply with it.
• You may be asked to rate your work with a customer after a session. These reflections are visible to Orykl and help us keep the service safe.

Leaving Orykl

You can ask to leave at any time from your settings. We cannot process the request while customers still hold paid, unfulfilled bookings with you; deliver them or cancel them (which refunds the customers) first. Once we confirm, your profile is taken down and your account is permanently deleted after 30 days, during which the request can be reversed by contacting us. Booking and payment records are kept as described in our Privacy Policy.

11. Ending your account

• Customers can delete their account from their settings at any time. We cannot delete an account while it has paid sessions still to come: attend or cancel them first. Deleting your account removes your login and your personal details, and anonymises your bookings and messages. What we keep afterwards, and for how long, is set out in the Privacy Policy.
• Deletion does not cancel sessions already delivered and does not entitle you to a refund of unused package sessions or vouchers, except where section 5 or consumer law says otherwise.
• We may suspend or close your account, with notice where we reasonably can, if you seriously or repeatedly break these terms, if required by law, or if we stop offering Orykl. If we close your account for a reason that is not your fault, we will refund any paid sessions that have not taken place.

12. Our responsibility to you

• We provide Orykl with reasonable care and skill. We do not promise that it will always be available or error-free, that any practitioner will suit you, or that a session will produce any particular result.
• Practitioners, not Orykl, are responsible for the content of sessions and for any advice or guidance they give. We are not liable for a practitioner's acts or omissions, although we will act on complaints and may remove practitioners.
• Transcripts, summaries and matching suggestions are generated automatically and may be inaccurate or incomplete. Do not rely on them for any decision about your health or wellbeing.
• We are not liable for losses that were not foreseeable when you agreed to these terms, for business losses, or for losses caused by events outside our reasonable control.
• Our total liability to you for any claim connected with a booking is limited to the amount you paid for that booking, and for any other claim to the total you paid us in the 12 months before the claim.
• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. If you are a consumer, nothing in these terms affects your statutory rights.

13. Complaints, disputes and governing law

If something goes wrong, email hello@orykl.com and we will try to resolve it with you.

These terms are governed by the laws of the country where Orykl is established, and its courts have jurisdiction, except that if you are a consumer you may also rely on the mandatory consumer-protection rules and bring proceedings in the courts of the country where you live.

14. Changes to these terms

We may update these terms when our service, the law or our business changes. The date at the top shows when they last changed. For changes that materially affect you we will give at least 14 days' notice by email or in the app before they take effect. The terms in force when you make a booking apply to that booking.

15. General

• These terms, together with the Privacy Policy, are the whole agreement between you and Orykl for your use of the service.
• If any part of these terms is found to be unenforceable, the rest still applies.
• We may transfer our rights and obligations to another organisation, and will tell you if we do. You may not transfer yours without our consent.
• If we do not enforce a term straight away, we can still enforce it later.

Contact

Questions? Email hello@orykl.com.